Where can I buy my pass or tickets?
Passes and tickets are available online at www.zoofest.com only. Payment methods accepted online are Visa and Mastercard, American Express and prepaid credit cards.
Can I take 2 tickets for the same show in my reservation with my pass?
Although the pass is strictly personal, it is possible to reserve more than one ticket if you have the pass number of another person. To do so, follow the steps to reserve the desired number of tickets (you will need the pass number for each ticket) and enter the pass number for each ticket when prompted. You will receive a confirmation of your complete reservation by email.
When and how do I reserve my shows after I purchase my pass?
After purchasing your pass, you will receive an email confirming your purchase which contains all the information to access your customer area. You must go to https://compte.zoofest.com and log in with your access information or create a new one if it is your first time. Once you are logged in to your space, click on Passports in the left-hand column, then follow the steps to reserve the shows you want. You will also receive a confirmation email for each of your reservations.
How can I change the shows included in my pass?
According to our policies, no exchanges are accepted. However, if you have made a mistake in selecting a show, or if two shows you have chosen conflict with each other, contact us immediately at [email protected] so that we can cancel your ticket. You can then proceed to make your selection again.
I can't reserve a show with my pass, but there are tickets available for sale, why can't I access them?
For each show, we have divided our inventory equally between one-way tickets and tickets available with passes. When the maximum inventory for passes is reached, it is no longer possible to reserve with your pass. You still have the option of purchasing one-way tickets if this happens. Some shows may have additional performances and will be available for new performances. First come, first served! The selection of shows with the pass extends to the entire Zoofest & OFF-JFL program, so there's a very wide choice available to you!
I can't buy my pass/tickets or reserve my shows due to a problem on the website, what should I do?
The problem may be related to the Internet browser you are using. Please try to visit our site with another browser or refresh your page. If the problem persists, please contact us either by email at [email protected]
Where and when can I pick up my pass?
The pass is electronic! When you reserve your ticket, you can select either Mobile Ticket or Electronic Ticket. When selecting Mobile Ticket, go to the Event section of your passport area, then click on the show you just booked. Click on View Tickets and a QR code will appear in a new tab. Our team will scan this code as your ticket.
If you choose the e-ticket option, you will receive your ticket in an email in .PDF format. A link to the mobile version (QR code) is also available in the same email if needed. You will be able to present one of the two versions on your phone or print a copy before coming to the venue. Don't forget to check your junk mail.
If you don't receive your ticket, don't worry! Our team has a list of buyers for each show and will be able to find your ticket on site.
I would like to exchange or cancel a show reservation, what do I do?
According to our policies, no exchanges or refunds are accepted. For any request related to a change or cancellation of a ticket due to an error or a case of force majeure, please contact us with your order number in reference to [email protected]. Our team will get back to you with an answer within 3 business days.
Can I reserve a seat?
All shows in the Zoofest program are general admission. There are no assigned seats. It's first come, first served! It is best to plan your arrival a little in advance. The opening time of each show is indicated on each ticket. Latecomers may not be admitted.
What areas are wheelchair accessible?
Théâtre Sainte-Catherine and Salle Claude-Léveillé are wheelchair accessible. Please arrive 30 minutes before the start of the show.
There are stairs to access the other venues. If you are able to climb them with the help of an accompanying person, we offer you a free ticket for that person to attend the show with you. Contact our Director of Operations to request this ticket - [email protected]
Why is the selection no longer unlimited as it was a few years ago?
We have received many requests for the ability to pre-book performances to better organize your Zoofest experience. In addition, our entry-level pass, the Zoof, gives you access to 2 shows that you can reserve at the time of purchase and 5 additional free shows to use during the festival, giving you the opportunity to see up to 7 shows for one low price.
Are my included free tickets for each day of the festival transferable?
Tickets booked with the pass are exclusively usable by the pass holder.
How can I book my free shows every day of the festival?
During the festival, simply log into your member area at https://compte.zoofest.com with your information and password to access your free shows. Inventory is limited, however, so be sure to check back regularly to see what shows are available to you. A new selection will be posted every day of the festival at 6pm. Depending on the pass you have, you will be able to see the shows offered one day (Zoof) or two (Super and Ultra) in advance depending on the privileges of your pass type.
I forgot my password to access my pass. What do I do now?
You must click on "Forgot your password?" on the home page of the customer area and follow the steps. If you have any questions, please contact us at [email protected]. Please note that during the summer months, the speed of returns may be affected.
Are there any rooms that are not accessible to people under 18 years old?
Cleopatra Café is closed to people under 18.
I didn't receive my electronic tickets after I made my reservation, what should I do?
If you have not received your electronic tickets following a purchase, first check that they are not in your "junk mail" or filtered in the "promos" section of your email box. If you still can't find them, contact the box office at [email protected]; our team will be able to resolve the situation.
If you have received a confirmation email but it does not contain the tickets, don't panic! Just go to the venue on the night of the show and our team will validate your purchase on site.