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Where can I buy my pass or my tickets?
Passes are available online at www.zoofest.com or at the Just for Laughs box office located at 2095 St-Laurent Blvd. The payment methods accepted online are Visa and Mastercard, while it is also possible to make the payment in cash or by direct payment at the Just For Laughs box office.
• Just for Laughs box office
2095 Saint-Laurent Boulevard
T: 514 845 2322 / 1 877 353 3378
• Spot Zoofest (location and opening date to come)
• National Monument box office *
1182 Saint-Laurent Boulevard
T: 514 871 2224
* Shows tickets taking place at the National Monument only
Can I take 2 tickets for the same show in my reservation with my pass?
The pass is strictly personal, so you can not buy multiple tickets for the same performance. If you wish to attend a show with friends, make sure your friends also have their pass, and then book each ticket in your booking area.
When and how to book my shows after buying my pass?
After purchasing your pass, you will receive a confirmation email and an email with your pass number and PIN. You must go to www.zoofest.com in the MY SPACE section, connect to it using your pass number and your PIN. When you are connected to your space, you simply have to press the desired shows and they will automatically register. You will also receive a confirmation email for each of your bookings.
How can I change my choice of shows included in my pass?
According to our policies, no exchange is accepted. However, if you made a mistake while selecting a show, or if 2 selected shows come into conflict, contact us immediately at 514-509-5273 or info@zoofest.com so we can proceed canceling your ticket. You can then proceed again to make your selection.
I can not book a show with my pass, but there are tickets available for sale, why do not I have access to it?
For each show, we fairly distributed our inventory between single tickets and tickets available with passes. When the maximum inventory for passes is reached, it is no longer bookable with your member code. You always have the opportunity to buy single tickets if such a case occurs. It is also possible that some shows have additional performances; they will then be accessible again for new performances. First come, first served ! The selection of shows with the pass extends to all Zoofest & OFF-JFL programming, there is a very wide choice available to you!
I can not buy my pass / tickets or book my shows due to a problem on the website, what should I do?
The problem may be related to the Internet browser you are using. Try to visit our site via another browser or refresh your page. If the problem persists, please contact us either by email at info@zoofest.com or by phone at 514-509-5273 (1-877-353-3378).
Where and when can I pick up my pass?
No need to move, the pass is now electronic! Make sure you have the barcode of your password handy on your smartphone or print a copy of it before going to the room.
If at the time of purchase you have selected the option "Physical Pass $4", it has been sent to you by mail to the address appearing in the customer portal! If you still have not received anything and you have chosen the "$4 Physical Pass" option, contact us at info@zoofest.com and our team will take care of resolving the situation quickly.
I would like to exchange or cancel a show booking, how to do?
According to our policies, no exchange or refund is accepted. For any request related to a change or a cancellation of ticket due to an error or a force majeure, please contact us with your order number in reference to info@zoofest.com. Our team will come back to you with an answer within 3 working days.
Can we reserve his seat?
All Zoofest shows are general admission shows. So there is no assigned seat, it's first come, first seated! It is better to plan your arrival a little early. The opening time of the doors of each show is indicated on each ticket. Latecomers may not be allowed, especially for theater.
What places are wheelchair accessible?
All our rooms are accessible for people with reduced mobility, except Café Cleopatra. For shows taking place at Katacombes, please arrive 20 minutes before the show begins. For shows taking place at the Monument National, please arrive 30 minutes before the show begins.
Why is the selection no longer unlimited as it was a few years ago?
We have received many requests for the opportunity to reserve in advance representations for a better organization of your Zoofest experience. In addition, our entry-level pass, the Zooff, gives access to 3 shows in advance and 1 free show per day. The festival lasts on average 24 days, which gives you the opportunity to see up to 27 shows. Even our most fanatical festivalgoers do not attend so many shows!
Are my free and included tickets each day of the festival transferable?
The tickets reserved with the pass are exclusively usable by the pass holder. However, for free tickets every day, it will be possible to release his selection if the holder of the said pass can not attend this show, to give other players the chance to book.
How can I book my free shows every day of the festival?
During the festival, simply login to your zoofest.com Member Space with your pass number and PIN to access your free shows. The inventory is however limited, so be sure to regularly check the shows that are available to you. A new selection will be posted every day of the festival, and this, from 24h to 48h in advance depending on the privileges of your type of pass.
How can I get my pass number and PIN again if I have lost them?
You must contact us by email at info@zoofest.com, or by phone at 514-509-5273, with your reference number. An advisor will be able to send you this information again. Please note that in summer during the festival, the speed of returns can be affected.
Are there rooms forbidden for children under 18?
The Katacombes, the Comedy Work, the Café Cleopatra, the Wiggle Room and the Newspeak are all forbidden for children under 18 years old.
I did not receive my e-tickets after my reservation, what should I do?
If you have not received your e-tickets as a result of a purchase, first check that they are not in your "unwanted e-mails" or filtered in the "specials" section of your e-mail. If you still can not find them, contact the box office at info@zoofest.com ; the team in place will be able to resolve the situation.
If you have booked your included or free tickets and have not received a confirmation email, first check that they do not end up in your "unwanted emails", or filtered in the "specials" section of your email inbox. If not, you can always go to your Member Space and check the status of your bookings. If a green checkmark indicates "booked" it means that the reservation has been made. Note that in the case of the included and free tickets, your pass code acts as a ticket, so it is normal not to receive a different ticket for the reservation. In the confirmation email, you will find the bar code of your pass, which you can present at the entrance of the room.
